What if I'm not getting better? Though we do our best to diagnose and treat within one visit, occasionally there needs to be follow up care. You can expect a call three days after your visit from Medstat personnel to ask how you are doing. At that time, we can change treatment as needed, have you return for a recheck or discuss future options.
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What if my insurance carrier does not respond? If the carrier does not respond within thirty days, we will begin our process of calling the insurance carrier to verify that they received your claim and are actively processing it. If our office has not received a response from your carrier, you will be billed directly for services rendered.
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I have paid my co-pay, why am I receiving a bill stating that I owe the remaining balance? The most frequent reasons for this to occur are either your insurance carrier states that you still owe your yearly deductible or your carrier has requested and not received additional information from you. If this happens, the bill becomes your responsibility. We recommend you contact your carrier to discuss the processing of your claim.
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How do I make payment arrangements if my insurance doesn't pay? Here at Medstat Urgent Care, we understand you may not be able to pay your entire bill at time of service. To make payment arrangements, please contact our billing department at our Stuart location.
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